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Help Desk ITIL

Simplify and Streamline IT Service Management (ITSM) Processes

The best helpdesk software for your business

ServiceDesk Plus is a help desk software with integrated asset and project management built on the ITIL framework. It is available in 29 different languages and is used by more than 100,000 companies, across 186 countries, to manage their IT help desk and assets.

ServiceDesk Plus is available in 3 Editions

Standard

Self-Service Portal
Knowledge Base
Multi-site Support
SLA Management
Help Desk Reports
IT Project Management (Add-On)
Change Management (Add-On)

Professional

Help Desk Management
Agent based Asset Scanning
Software Asset Management
Asset Inventory Reports
Purchase & Contracts Management
IT Project Management (Add-On)
System Tools (Add-On)
Change Management (Add-On)

Enterprise

Incident Management
Asset Management
Problem Management
Service Catalog
Change Management
CMDB
IT Project Management

  • ITIL CMDB
  • ITIL Service Catalog
  • ITIL Incident Management
  • ITIL Problem Management
  • ITIL Change Management
  • ITIL Features
  • IT Asset & Inventory Management
  • Track Assets
  • Asset Discovery
  • Software License Management
  • Software License Tracking
  • Inventory Catalog
  • Purchase Order Tracking
  • Inventory Reports
  • Contract Management
  • IT Project Management
  • Self-Service Portal
  • Knowledge Base
  • Service Level Agreements
  • Flash Reports
  • Multi-site Support
  • Custom Request Form
  • Scheduler
  • Help Desk Reports
  • Automated Password Reset Tool
  • Business Rules
  • Help Desk Notifications
  • Automatic Ticket Dispatch
  • Help Desk API
  • Email Commands
  • Data Archiving
  • Remote Control
  • Integrations
  • OpManager Integration
  • Applications Manager Integration
  • Desktop Central Integration
  • Mobile & PDA Integration
  • Zoho Reports

Industries using ServiceDesk Plus

Factsheet

Asset Management

1

Asset Discovery

Discover every asset in your network with the efficient auto discovery options available in ServiceDesk Plus. You can discover all the IT assets right from Windows, Linux, Mac, AIX machines, Solaris, Printers, Routers, Switches etc.

U

Agent Scanning

With the new agent based scanning, you can access any system from the remote network, independent of their location. The agent also helps to make a remote connection instantly and take control of the screen in seconds.

Remote Control

Technicians can now access any computer from anywhere in your network quickly and securely with just a web browser & remote control feature in ServiceDesk Plus.

Automated Password Reset

One of the most requested tickets in an IT help desk is “reset or forgot password”, which takes most of your time in everyday job. We have come with a solution to automate this procedure by automatically resetting the password, by integrating the ticketing system with the Active Directory.

h

Contract Management

Manage Contracts with different vendors seamlessly and keep track of the expiry dates with automatic alert notifications for renewals.

Multi Site Support

Customize your configurations for every site according to their unique working procedure. You can manage multiple sites with a single helpdesk tool and get control & visibility over the IT needs of your organization.

Software Asset Management

Scan your network and automatically discover all the software available in your organization and also understand how many installations of software are available in your network and manage them accordingly.

Purchase Order Management

Manage your purchases right from the birth of the PO till the asset expiry with a structured approval and delivery process. Identify the areas to reduce spending and eliminate redundancies.

System Tools

System Tools can be easily integrated with ServiceDesk Plus to trouble shoot and manage systems more effectively. Now your IT admins can easily monitor, analyze and manage any number of systems and also perform planned maintenance actions from a central location with features such as Advanced Remote Control, Chat, Asset Scan, System Manager, Wake-on-Lan etc.

c

AD & LDAP Integration

ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface. It also includes authentication and single sign-on for users without making any changes to schema of AD or LDAP.