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Voice Broadcast

Domestic voice broadcasting through IVR is a mass communication technique that involves pre-recording a voice message and simultaneously sending it to a large group of phone numbers. Here are some features that are commonly found in voice broadcasting systems:

  • Automatic dialing: The system can automatically dial and connect to the phone numbers on an excel list without requiring a live operator to place the calls.
  • Voice recognition: The system can recognize when the call is answered by a live person and route the call accordingly.
  • Multiple languages: The system can support various languages, allowing you to send voice messages in different languages to different recipients.
  • Call schedule: You can schedule voice broadcasts to be sent at a specific time
  • Call reporting: The system can provide reports on the status of each call (e.g., number of completed calls, number of unanswered calls, etc.).

Voice Survey

Voice surveys through IVR is a method of collecting data through phone calls using interactive voice response (IVR) systems. Here are some features that are commonly found in voice survey systems:

  • Interactive voice response (IVR):The system can interact with respondents through automated prompts and reactions, allowing them to navigate through the survey using their phone keypad.
  • Multiple languages: The system can support multiple languages, allowing you to conduct surveys in different languages.
  • Data collection: The system can collect responses from respondents and store them in a database for analysis.
  • Call reporting:The system can provide reports on the status of each call (e.g., number of completed surveys, number of abandoned surveys, etc.).

Call Patching

● Call routing: The System can route calls to the appropriate extension or phone number based on the caller’s input from the Dialer apps.

● Call recording: The System can record calls for quality assurance or training purposes.

● Call reporting: The system can provide reports on the status of each call (e.g., number of completed calls, number of unanswered calls, etc.).

Call Center Features

  • Cloud PBX
  • Call Recording
  • Call Queuing to Agent
  • Call Logs
  • Call Monitoring
  • Call Centre Analytics (ANSWERED, NO ANSWER, TOTAL CALLS)
  • Outbound Dialing
  • Internal Extension Dialling
  • IVR Integration
  • Personal Voice